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Importance of Checking Online Reviews Before Hiring a Contractor

Posted by carolina

  Importance of Checking Online Reviews Before Hiring a Contractor

 

 

A small amount of time spent checking on the reputation of a contractor can save you BIG in the end!

 

Remember the Yellow Pages, the original “search engine?” Those days are long gone and today, you can go online and, in a few clicks, and a matter of seconds, you can find out a lot of information about a potential contractor. Most homeowners begin their search for a contractor online and in the days of digital marketing, online reviews are critical to a contractor’s reputation.

 

Online reviews are an unbiased way for you, the homeowner, to get honest opinions about a contractor’s work ethic, quality and more. These reviews also provide a look into the reputation the contractor has in the area. If a contractor is unreliable, performs subpar work, has wronged people in the past and truly isn’t legitimate, online reviews will tell this story.

Searching for reviews online can become overwhelming, so where do you go for trusted, real reviews? And how do you best utilize online reviews to ensure you hire the right contractor? The most popular contractor review sites are below.

The most popular sites include: 

 

Carolina Exteriors’ Reputation

We take our reputation very seriously. Every job that we work on is done with the utmost level of professionalism, quality and care and we are committed to our mission of “Building Exceptional Customer Experiences.” How are we rated online though? Check out the link below.

Carolina Exteriors is proud to be a Top-Rated contractor in the Raleigh Triangle area

 

Hiring a contractor is a major investment. You want to make sure that you’re spending your money with a worthy company. Checking reviews will help you do that if you use them correctly.

Have questions? Contact Carolina Exteriors or call / text 919-886-7587 to get started today!

How to Spot a Bad Roofer in the Raleigh, NC Triangle Area

Posted by carolina

How to Spot a Bad Roofer in the Raleigh, NC Triangle Area

Did you know that in North Carolina, anyone, yes anyone, can set up shop and call themselves a roofer? There’s no state licensing or registration requirements. That’s right, have a phone, a vehicle, a ladder, hammer and nails – you’re now a roofer! What does that mean? This means that there are plenty of “roofers” to choose from in the Raleigh Triangle metro area. However, minimal requirements means there’s also a higher probability of roofer fraud or simply bad roofers. How do you know the roofer you choose is one that can be trusted? It’s extremely important to do your research before hiring anyone to work on your home, especially a roofer. Ask friends and family for referrals, check neighborhood or community websites (Next Door), check the BBB, scour the web for customer reviews and of course, listen to your gut when it comes to red flags. If it seems too good to be true, it probably is.

 

Here are a few warning signs to look for when it comes to bad roofers:

 

Upfront Payment in Full

If a roofer asks for payment in full, upfront, before any work is done, that’s a sign of financial instability, likely a result of a poor decision making. Deposits are ok to secure materials and pricing, but you should never pay for a job in full before work starts.

 

No References or Credentials

A professional roofer should be able to provide you quickly and easily with a reference list. References are past customers who can be contacted and asked about their experience and the end result. Pro Tip: don’t just accept a list of names, contact information should be included so you can reach out to them and ask them about their experience firsthand. Professional roofers should also be able to validate their manufacturer credentials (i.e. CertainTeed Select ShingleMaster, Owens Corning Preferred Contractor, etc.), which are earned through continuing education, training, customer satisfaction and of course, experience. Be sure to ask for references and credentials when interviewing any roofing contractor. If they refuse to give references or show credentials, you’re better off finding a roofer who will.

Find out more about what it means to be a CertainTeed Select ShingleMaster Contractor

 

Lack of Insurance

Although there are no formal licensing and insurance requirements to be a roofer in North Carolina, it doesn’t mean there shouldn’t be. Insurance protects you, as the homeowner, in the event that an accident happens on the job. General Liability and Worker’s Compensation Insurance should be verified – ask to see certificates verifying coverage, including the policy numbers and expiration dates. Pro Tip: It’s also a good practice to call the insurance agent and verify the information you’ve been provided is accurate. An uninsured roofer is not concerned with you as a customer and you are taking great risk by hiring any roofer that is not properly insured.

 

Lack of Communication

You call, text, email, and leave messages only not to hear back – have you ever worked with someone like this; it’s frustrating! Then, imagine you have to repeat this cycle a few days later because you hadn’t heard from them. It’s impossible to feel confident and believe someone like that has your complete satisfaction in mind; or better yet, can be trusted with a roof replacement project. If you find yourself dealing with a roofer that is nearly impossible to reach, that’s a tell-tell sign this isn’t the best roofer for your project…a roofer that can’t communicate with a potential paying customer probably isn’t a very good roofing contractor in general!

 

Lack of Good Reviews….Or Any Reviews

Today, everyone reads online reviews before making any sort of purchase, regardless of how much a good or service costs. Reviews are a great place to start to provide you with an idea of what it will be like working with a company before signing a contract. If you search for the roofing company by name and you find either all bad reviews, a lot of positive reviews in a short timeframe or worse, no reviews at all, you should reconsider. Poor reviews or no reviews could be an indicator that the company isn’t doing great work, or perhaps is just starting out, which can also be a bad sign. You should never be afraid to ask about poor reviews or why the company doesn’t have any reviews.

 

Carolina Exteriors is proud to be a Top-Rated contractor in the Raleigh Triangle area

Research and thoroughly vet any roofing company before you hire them. Doing so not only can save you $1000’s in the long run but undoubtedly will help you avoid a poor contracting experience. Have questions? Contact Carolina Exteriors or call / text 919-886-7587 to get started today!

3 Common Installation Issues with James Hardie Siding

Posted by carolina

What are some critical first steps that contractors miss when installing James Hardie siding?

When performing siding inspections on homes in the Triangle area, there are three mistakes we commonly find. With a James Hardie Elite Preferred Contractor installing your HardiePlank, you will not run into these issues. If you notice any of the following on your HardiePlank ColorPlus Siding, call us today for a free inspection.

Improper clearance between HardiePlank and flashing

James Hardie ColorPlus Hardie Plank is required by the manufacturer to have a quarter-inch clearance where the Hardie Plank meets the flashing. In our example video above, you’ll see where that critical clearance is missing above the hose bib and other areas of flashing. This is a big issue because the water needs to come down behind the cladding, then hit the drip edge flashing and drain out.

Caulking between HardiePlank and flashing

Where we are supposed to see that quarter-inch clearance required by James Hardie for HardiePlank, we often see that a contractor has applied caulk. This caulk does not allow for water to escape, creating major issues for your siding down the road. You’ll see in the video above where improper caulking has prevented water from draining and should be removed, along with adding the proper quarter-inch clearance.

Pinback nails used improperly

Something that immediately catches our attention when performing our free siding inspections is improperly sealed pinback nails. These are commonly used to secure bowed siding, but in the case of our example above, you can see where the installers used them to touch up the ColorPlus HardiePlank siding. With these being improperly sealed, it’s clear that this contractor was not a James Hardie Elite Preferred Contractor.

Call a qualified contractor for your James Hardie Hardieplank installation.

James Hardie ColorPlus HardiePlank is the best siding product on the market, but it requires specialized installation. You definitely want to make sure that if you’re going to invest in HardiePlank for your Triangle area home, especially ColorPlus siding, that you have a certified and qualified professional to install it. Here at Carolina Exteriors Plus, we have been recognized by James Hardie as an Elite Preferred Contractor, which means we have the expertise and training to install your beautiful new siding correctly and with care.

Call us or fill out a form today to get a free quote on your next exterior remodeling project.

60% Referral & Repeat Customer Rate Professionally Credentialed Construction Project Managers [NARI] Manufacturer Trained Installation Teams 10 Year Written Workmanship Warranty Flexible Project Financing Options 5-Star Reputation 60% Referral & Repeat Customer Rate Professionally Credentialed Construction Project Managers [NARI] Manufacturer Trained Installation Teams 10 Year Written Workmanship Warranty Flexible Project Financing Options 5-Star Reputation 60% Referral & Repeat Customer Rate Professionally Credentialed Construction Project Managers [NARI] Manufacturer Trained Installation Teams 10 Year Written Workmanship Warranty Flexible Project Financing Options 5-Star Reputation

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