The remodeling process can be overwhelming – from product selections, color choices and combinations to budget creation and the interviewing and selecting of a contractor to complete the project. While there are many choices that need to be made when determining whether or not to remodel and whom to partner with, one variable that should remain constant is expectations.
We’re always striving to make the remodeling process as convenient and seamless as possible. That’s why we created our Carolina Exteriors Plus Digital Experience. Homeowners can set up a virtual consultation using Zoom, design their home’s new exterior with a powerful, easy-to-use application, and get a comprehensive Design Plan, all from the comfort of their couch!
Our process, outlined below, is designed to help set clear, measurable expectations – and this starts from the beginning:
Contact us and tell us about your project. A member of our Client Experience Team will gather some information and together, we will determine if we’re a good fit for one another. If we are, we’ll schedule a Project Discovery Call with one of our Design Consultants.
Your Project Discovery Call with our Design Consultant will be conducted via video call (i.e. Zoom). This initial appointment lasts approximately 60 minutes. Appointments are available Monday-Friday with some limited weekend availability.
Our Design Consultant will meet with you virtually over a Zoom call to review the project scope of work, budget, materials, timeline, etc. Now is a great time to also discuss affordable payment options, including no interest / no payment financing options. At this time, if we agree to move forward, we will prepare a detailed Design Plan / Scope of Work and schedule a second meeting (i.e. Design Plan Review)
Based on the information discussed during the Discovery Call, a comprehensive Design Plan will be prepared, including recommendations to achieve your desired outcome and success. Together, we’ll then select high quality materials and discuss design elements using visualization software, idea books, photo galleries, etc.
We will virtually meet with you to review the specifics of our Design Plan. We layout the entire project, discuss timelines, expectations, installation specifics, etc. We will also coordinate the delivery / drop-off of product samples, color swatches, etc. to ensure you’re able to make an informed decision.
Once the Design Plan is approved, a contract will be prepared to include all details and specifics of your project - price, payment terms, approvals, etc. For your convenience, contracts are prepared, reviewed and signed electronically.
Your signed contract will be submitted to our Administration Team for review. You will receive instructions to set up your Client Portal access, as well as, receive a “Welcome Call" from our team. Invoices for deposits (if applicable) will also be sent to you., along with a Project Timeline.
Once we receive your deposit(s), your file will be turned into our Production Department for job set up. If additional measurements (windows, doors, etc.) are required, a critical measure meeting will be scheduled with you. You will be provided a tentative start date at this time.
Our Production Manager will assign a Project Manager and the various trades required to complete your Design Plan. You will be provided an Actual Start Date (subject to change based on weather). We will also schedule a Pre-Construction Meeting to review the job with your Project Manager.
Your Project Manager will meet with the crew(s) on the job site to review the project scope of work, special circumstances, jobsite limitations, etc. Work will then commence and be completed in accordance with the contract documents, manufacturer installation specifications and in a professional manner. Jobsite to be cleaned daily. Any questions during this time can be directed to your Project Manager.
Upon substantial completion of work, your Project Manager will schedule a Quality Control Inspection with you – this is your time to discuss any outstanding items and create a punch list. Your attendance at this meeting is required. Your Project Manager will then schedule all related trades to complete the punch list. After the punch list is complete, your Project Manager will conduct a FINAL walk through to close out the project.
After your Final walk through is complete, you will receive a FINAL invoice including any change orders. Upon receipt of your final payment, you will receive a final, paid in full, receipt and your project will be closed out.
Talk about us! We strive to create customers for life (“Raving Fans”) and our hope is that we’ve earned the right to a 5-star review  and the opportunity to work with you again in the future. Please share your experience and reviews online and with your friends, family and co-workers. You may also receive a phone call or email from a third-party company requesting feedback on your experience with us. This assessment is used by our manufacturing partners to grade our company against our peers and our Management Team uses this information to keep our team at its best. Please take the time to provide this information as it is the best way for us to know how we are doing
Carolina Exteriors consistently scores the highest customer satisfaction ratings in the area and across the nation. Your input will help us maintain our reputation as the best in the business!
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