The remodeling process can be overwhelming – from product selections, color choices and combinations to budget creation and the interviewing and selecting of a contractor to complete the project. While there are many choices that need to be made when determining whether or not to remodel and whom to partner with, one variable that should remain constant is expectations.
We’re always striving to make the remodeling process as convenient and seamless as possible. Our process, outlined below, is designed to help set clear, measurable expectations – and this starts from the beginning:
Contact us and tell us about your project! Once you contact us, our Customer Service Representative will gather information from you in regards to which project(s) that you are interested in and then schedule an appointment with you to meet one of our Design Consultants at your home.
Our Design Consultant will meet with your at your home to review the project scope of work, budget, materials used, timelines and payment options available.
Following the discussions during the design consultation site visit, we will create a thorough Design Plan/Proposal specifically for you. This proposal will encompass the scope(s) of work required and provide pricing details for each aspect.
After the completion of the Design Plan/Proposal, our Design Consultant will reach out to you for a review. We offer the flexibility to conduct this review either in person or via a convenient Zoom meeting, depending on your preference. The purpose of this review is to ensure that you have all the necessary information to make an informed decision when the time comes.
Once you have made your selections regarding the desired options, your Design Consultant will compile a contract encompassing the scope(s) of work, pricing details, warranties, and other relevant terms. You have the flexibility to sign the contract either in person or electronically, whichever method is most convenient for you.
Your signed contract will be submitted to our Administration Team for review. You will receive instructions to set up your Client Portal access, as well as, receive a “Welcome Call" from our team. Invoices for deposits (if applicable) will also be sent to you., along with a Project Timeline.
Once we receive your deposit(s), your file will be turned into our Production Department for job set up. If additional measurements (windows, doors, etc.) are required, a critical measure meeting will be scheduled with you. You will be provided a tentative start date at this time.
Our Production Manager will assign a Project Manager and the various trades required to complete your Design Plan. You will be provided an Actual Start Date (subject to change based on weather). We will also schedule a Pre-Construction Meeting to review the job with your Project Manager.
Your Project Manager will meet with the crew(s) on the job site to review the project scope of work, special circumstances, jobsite limitations, etc. Work will then commence and be completed in accordance with the contract documents, manufacturer installation specifications and in a professional manner. Jobsite to be cleaned daily. Any questions during this time can be directed to your Project Manager.
Upon substantial completion of work, your Project Manager will schedule a Quality Control Inspection with you – this is your time to discuss any outstanding items and create a punch list. Your attendance at this meeting is required. Your Project Manager will then schedule all related trades to complete the punch list. After the punch list is complete, your Project Manager will conduct a FINAL walk through to close out the project.
After your Final walk through is complete, you will receive a FINAL invoice including any change orders. Upon receipt of your final payment, you will receive a final, paid in full, receipt and your project will be closed out.
Talk about us! We strive to create customers for life and our hope is that we’ve earned the right to a 5-star review  and the opportunity to work with you again in the future. Please share your experience and reviews online and with your friends, family and co-workers. You may also receive a phone call or email from a third-party company requesting feedback on your experience with us. This assessment is used by our manufacturing partners to grade our company against our peers and our Management Team uses this information to keep our team at its best. Please take the time to provide this information as it is the best way for us to know how we are doing
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