Support

Brooke Fox

Support Specialist

Call us today! 919-886-7587

(919)457-1431

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OUR PROCESS

The remodeling process can be overwhelming – from product selections, color choices and combinations to budget creation and the interviewing and selecting of a contractor to complete the project. While there are many choices that need to be made when determining whether or not to remodel and whom to partner with, one variable that should remain constant is expectations. Our process, outlined below, is designed to help set clear, measurable expectations – and this starts from the beginning:

  • 1
    GETTING STARTED

    Contact us and tell us about your project. Someone from our office will contact within 24 hours to discuss your project and together, we will determine if we’re a good fit for one another. If we are, we’ll set an appointment

    2
    APPOINTMENT

    We’ll schedule an appointment for you to meet with one of our Design Consultants at your home. This initial appointment lasts approximately 60 minutes. Appointments are set Monday-Friday with some limited weekend availability.

    3
    DESIGN CONSULTATION

    Our Design Consultant will meet with you at your home to review the project scope of work, budget, materials, timeline, etc. We will perform an evaluation of your home, including take measurements and pictures.

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  • 4
    DESIGN PLAN / PROPOSAL

    We’ll create a comprehensive design plan and provide recommendations to achieve your desired outcome and success. Together, we’ll then select high quality materials and discuss design elements using visualization software, idea books, photo galleries, etc.

    5
    PROPOSAL REVIEW

    We will meet with you at your home or our office to review the specifics of our Design Plan. We layout the entire project, discuss installation specifics, etc. We will also provide material samples, color swatches, discuss financing, etc. to ensure you’re able to make an informed decision.

    6
    CONTRACT SIGNING

    Once the Design Plan is approved, a contract will be written to include all details and specifics of your project - price, payment terms, approvals, etc. For your convenience, contracts can be prepared, reviewed and signed electronically.

  • 7
    JOB FILE SET UP

    Your signed contract will be submitted to our office for review. Invoices for deposits (if applicable) will be sent to you via email, as well as, our “Welcome Letter.”

    8
    PRODUCTION PLANNING

    Once we receive your deposit(s), your file will be turned into our Production Department for job set up. If additional measurements (windows, doors, etc.) are required, a critical measure meeting will be scheduled with you. You will be provided a tentative start date at this time.

    9
    SCHEDULING

    Our Production Manager will assign a Project Manager and the various trades required to complete your Design Plan. You will be provided an Actual Start Date (subject to change based on weather). We will also schedule a Pre-Construction Meeting to review the job with your Project Manager.

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  • 10

    Your Project Manager will meet with the crew(s) on the job site to review the project scope of work, special circumstances, jobsite limitations, etc. Work will then commence and be completed in accordance with the contract documents, manufacturer installation specifications and in a professional manner. Jobsite to be cleaned daily. Any questions during this time can be directed to your Project Manager.

    11

    Upon substantial completion of work, your Project Manager will schedule a Quality Control Inspection with you – this is your time to discuss any outstanding items and create a punch list. Your attendance at this meeting is required. Your Project Manager will then schedule all related trades to complete the punch list. After the punch list is complete, your Project Manager will conduct a FINAL walk through to close out the project.

    12

    After your Final walk through is complete, you will receive a FINAL invoice including any change orders. Upon receipt of your final payment, you will receive a final, paid in full, receipt and your project will be closed out.

CUSTOMERS FOR LIFE, REVIEWS & REFERRALS

Talk about us! We strive to create customers for life (“Raving Fans”) and our hope is that we’ve earned the right to a 5-star review [] and the opportunity to work with you again in the future. Please share your experience and reviews online and with your friends, family and co-workers. You may also receive a phone call or email from a third-party company requesting feedback on your experience with us. This assessment is used by our manufacturing partners to grade our company against our peers and our Management Team uses this information to keep our team at its best. Please take the time to provide this information as it is the best way for us to know how we are doing

Carolina Exteriors consistently scores the highest customer satisfaction ratings in the area and across the nation. Your input will help us maintain our reputation as the best in the business!

We also have a great referral program and in addition to paying you for your referrals, you are also entered to win great prizes. For additional information on our referral program, click here. It is just another way of saying Thank You for your business and placing your faith and trust in us!

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