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FAQ’s

Throughout each phase of the remodeling process, Carolina Exteriors promises and is committed to setting clear, measurable expectations – and this starts from the beginning.

  • How long does an estimate take?

    We strive to provide a comprehensive Design Plan within 72 hours of your initial Discovery Call / Meeting. This can vary depending on the size and scope of the project and also during peak times.

  • How long before the work begins?

    This varies on the season, weather and scope of work.

  • How long will it take to complete?

    A full roof installation typically takes 1-5 days and siding installation takes up to 2-3 weeks depending on the size of the project, window and door installations take 1-3 days. *Weather permitting!

  • Do we need to be home while the work is being done?

    No, not in most cases. We use a secure client portal and the most up to date technology to communicate with you throughout the project to include updates, photos, videos, etc. We do, however, ask that you attend and participate in a pre-construction meeting. The only exception to this is in the case of window and/or door installations. We treat your remodeling projects as if it were our own residence, keeping your property safe and clean. Large remodeling projects may recuire a debris trailer on your property ina pre-approved area. Our crews will clean up daily and we will do a final clean of the jobsite at the conclusion of the project.

  • How do you communicate and keep me posted throughout the construction process?

    Every customer is provided a user name and password providing them access to our secure client portal. You are able to manage your project, in real time, from start-to-finish from within the portal or from the convenience from your smart phone / tablet. Your assigned Project Manager will also provide you with daily updates, pictures, text / email messages.

  • How do you schedule and respond to work during periods of inclement weather?

    We track temperatures and weather patterns in your area and look for several days of clear, mild weather. If a flash storm appears, we use large tarps to protect your home.

  • What kind of labor warranty is offered?

    Carolina Exteriors guarantees our work with a 10-year labor warranty. A $175 Labor/Diagnostic/Trip Charge will apply on All NON-Warranty Calls. If we diagnose the issue you are reporting to NOT be related to our labor and work, there will be a fee for our diagnosis and solution. We will credit the diagnostic fee if you have the non-warranty repairs completed. We stand behind our work and are happy to come out and diagnose an issue, but if it is not related to our labor on the project, we have to charge for our time.

  • Are permits and inspections included?

    If your project requires a permit, we will submit applications and schedule/coordinate all inspections.

  • Do you work on the weekends?

    Typically, weekend work is not needed or required.

  • Do I need to do any preparations before the work begins?

    Yes, we will provide you with clear instructions on how to prepare for your job so your personal belongs and property are secure and well cared for.

  • How do you manage construction debris?

    We treat your remodeling project as if it were our own residence, keeping your property safe and clean. Large remodeling projects may require a debris trailer on your property in a pre-approved area. Our crews will clean up daily and we will do a final clean of the jobsite at the conclusion of the project.

  • How do you handle additional repairs or work outside of the scope of work?

    Our Design Consultants do the very best to capture all recommend repairs during the assessment and bidding phase. However, there are times where damage is concealed and not visible from the ground level. If additional work (i.e. change orders) is necessary, our Project Managers will discuss the repairs, what is required, any impact on schedule and a cost. Change Orders are easily tracked through our secure Client Portal.

  • What kind of paint do you use and how is it applied?

    We use Sherwin Williams paints and stains, though if you have a specific brand of paint you wish to use, simply discuss this with us at your Design Consultation. Our application methods are a combination of airless sprayer and brush.

  • What James Hardie Colors and products are offered?

    James Hardie® Siding and Trim is available in primed (paint ready) and ColorPlus. ColorPlus pre-finished products come in a wide variety of colors including new Dream Collection colors. James Hardie® offers a complete line of lap siding, vertical siding, shake/shingle siding, trim and soffit – we’ll be happy to discuss their full line of products at your Design Consultation.

  • How Long does James Hardie® siding last?

    James Hardie® siding has a 30-year warranty from the manufacturer. James Hardie® fiber cement is more durable and lasts longer than vinyl siding and fequires less maintenance than cedar siding. It is non-rot, does not absorb water, won’t buckle or warp, is hail & fire resistant and unlike OSB siding products does not allow insects, pests or birds to penetrate.

  • Benefits of Fiber Cement Siding vs. Vinyl:

    Hardieplank is 5x thicker than vinyl with superior color technology, a more natural wood grain appearance, resists heat and UV damage and is eco-friendly. Hardieplank has also been installed on over 5.5 million homes and is backed by the Good Housekeeping Seal.

  • Do you provide estimates for pre-sale homes?

    No, we do not offer appraisals, ballpark estimates or pre-sale evaluations to assist in the buying process. We are always happy to meet with the legal property owner.

  • Do you do small repairs?

    We currently do not have a Service Department and therefore have a $3500 job minimum. An initial diagnostic fee of $175 will be charged for small projects or repairs. We will then provide you a quote for the full scope of work and if you select Carolina Exteriors as your contractor, the diagnostic fee will be credited toward the cost of the work.

  • How do I file a warranty claim?

    Send an email to warranty@carolinaexteriorsplus.com with your description, photos, etc. Someone will be in touch within 48 hours.

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